If your booking has been successfully placed, the booking window will display your order number and an email confirmation will be sent from noreply@accesso.com.
Please note that orders containing a Carers Ticket will not display an order number.
If you are having difficulty completing a transaction online or making payment, please check your email for any order confirmations before attempting the process again.
Confirmation Not Received
Please don't worry, firstly check your junk and spam folders in your inbox as sometimes our e-mails can end up in the wrong folder, our tickets are sent from an email address; noreply@accesso.com
If you purchased tickets using Apple Pay, Google Pay, PayPal or similar methods then please check the email associated with that payment method as this may be different to your primary account.
If you have not received or have misplaced your Order Confirmation you can our Order Lookup function on our website to locate your booking details and tickets.
This will then present you with a list of all your reservations and orders made with these details. Please select the booking you wish to retrieve from the list.
Click the 'View your Receipt' button to send your email confirmation and tickets to your email address again. This may appear in your spam or junk folder and will come from noreply@accessoticketing.com
Click the 'Print Your Tickets' button to view your tickets on screen, where these can either be printed or added to your mobile ticket wallet.
Failing Payments
Payments often fail when the information provided does not match that which is held by your bank. Here are some things to remember when booking online:
- The address and postcode you enter has to be the billing address associated to the card used.
- If paying by Visa or MasterCard, only enter the compulsory fields. Do not enter a ‘Start Date’ or ‘Issue Number’.
- If paying by a Switch Card, please enter all compulsory fields as well as either a ‘Start Date’ or ‘Issue Number’.
- Please note that the security code for an American Express consists of four digits on the front of the card. The security code, otherwise, is the last three digits from the number on the back of the card.
- If you have attempted a few times with a card, please clear your browsing history and cache, close the website and then open a new browser window to re-attempt the payment.
- If you are still experiencing issues, please try a different device such as a laptop or desktop computer.
- If you still experience problems, please contact your bank to confirm the exact format of the billing address and account holder's name.
Please ensure you complete your booking in one sitting and do not press back on your browser at any time.
Tickets Not Adding to Basket
If an error message does pop up whilst trying to add the tickets to your basket, this typically means we are sold out for your desired date.
We would recommend selecting an alternative date or keeping an eye on the website.
Duplicate Orders / Payments
If you have two booking confirmations and two reference numbers, please contact us here and a member of our team will be able to assist.
Please be sure to provide as much detail as possible so that the team are able to assist.