Short Breaks Booking Confirmation:
You will receive a booking confirmation shortly after making payment for your short break. This will arrive within 30 minutes via the email address given at the time of booking. We also recommend that you check your junk/spam folder as occasionally our emails can be filtered through to these folders.
If you believe an error has been made when filling in your email address, please contact our Guest Experience Team with details of your booking so that we can assist you.
You won't need to bring any paperwork along with you to check in. We will email you a few days before your arrival date to check in online.
For more information about arriving at the Resort, please visit our Checklist before you Arrive information.
Short Breaks E-Tickets Confirmation:
You will receive your E-tickets including; tickets for the Theme Park (if you have Theme Park tickets included in your short break) and any additional upgrades you have selected within 60 minutes of making your short break payment.
Theme Park tickets included in your package, can be scanned from a mobile device. We ask all our guests to download their E-tickets before arriving at our Resorts to ensure a swift entrance.
I haven't received my E-tickets, what do I need to do?
If you have not received your E-tickets, please login to Manage My Booking and select the 'Documents' icon to download your Tickets and Passes. Please note that these tickets will also be sent through to your email 10 days before your arrival date.
If you have tickets for the Theme Park and staying at a nearby partner hotel, please visit our Guest Services on arrival providing your booking reference number and our team will issue your tickets. If you’re staying at one of our onsite accommodations, please speak to reception on arrival who will be able to assist you.
Failed Payments
If your payment has been declined by the issuing bank, please contact your bank directly before trying again.
For any other issues, please contact our Guest Experience Team who can look into this for you.
Short Break Price Changes
Our prices are on a live booking system both online and via our Guest Experience Team. Our prices can change at any point, depending on accommodation and room availability, offers, general price increases, amongst other factors.
Prices are not confirmed until you have received your booking reference number via email confirmation.
Why is there no availability for my Short Breaks booking?
The most common reason the hotel or room type is showing no availability is due to being fully booked, therefore we would recommend searching for different dates.
There may be other reasons that the hotel or room type may not be available, which include:
- The number of people in a room - check our room information for details on how many people our rooms can accommodate. Not all of our rooms can sleep the same number of people. You may find changing the number of people in each room, or expanding your search to multiple rooms shows availability.
- The room type or hotel you are looking for may not be available on certain packages or offers, please have a look at the package information for any exclusions.
- We can only include three rooms per booking. If you need more than three rooms you will have to make more than one booking.
If you still need to speak to someone, please contact our Guest Experience Team. Our phone team do not have access to extra availability, nor are they able to make exceptions or changes to room exclusions which relate to offers or promotions.
VAT Receipts
We aren’t able to issue VAT receipts or invoices for accommodation bookings made via our website. Merlin Entertainment Holidays Limited (MEHL) subscribes to the Tour Operator’s Management Scheme (TOMS).
TOMS rules state that we have to work out our VAT based on the full amount of the booking and cannot separate the VAT amount. TOMS also prevents our customers from reclaiming VAT as input tax.