Carer Refund: Carers are entitled to free entry to the theme park when booking a short break. No discount is available for the accommodation or extras. You can apply for a carer refund by contacting our UK Merlin Short Breaks team via email 'firstname.lastname@example.org' or calling 03302 368 862 to speak with the team directly.
How it works
- Guests with a disability pay the standard entry fee and are eligible for one free helper to assist them. Any further members of the party will pay full price. More information about proof of entitlement to a carer ticket can be found on the link below.
- Carer refund amounts may vary according to whether the break is on peak / off-peak dates.
- Information on the criteria for a carer ticket can be found here.
Carer refunds are not eligible for some packages/offers, our UK Merlin Short Breaks team will make sure you are aware of this at the time of booking.