Tickets & Booking
General Information
- Why are children under 0.9m free instead of those aged under 3 years?
- How much are tickets on the day?
- Do you offer a discount for pregnant women, or those that do not wish to use the rides?
- Why do your prices vary depending on the day I want to visit or type of ticket I purchase?
- What do tickets for LEGOLAND Windsor Resort include?
- Where do I pick up my tickets that I have purchased online?
How to book
- Do I receive a discount when booking online?
- How do I book online?
- Can I buy tickets on the day?
- Why am I unable to book for my selected visit date?
- I have a voucher, how do I use this?
- Can I pre-book using a Merlin Annual Pass or Merlin Membership Pass?
Tickets & Confirmations
- I have not received my email confirmation, what should I do?
- Do I have to print my Print@Home tickets or can I bring them on my phone?
- I do not have the card used to purchase my tickets - What should I do?
- I have booked for someone else with my card and I won't be there - What should I do?
- What do I need to bring with me to collect my tickets?
- I've lost/forgotten my tickets, what should I do?
Online Booking Help
- I'm having issues booking online, what should I do?
- I have two paid bookings - What should I do?
- Why has my payment failed when trying to purchase tickets online?
- I have not received my Print@Home tickets/the PDF is corrupted, what should I do?
- My online booking failed part way through and it looks like I have been charged - What should I do?
Q-Bot
- What is a Q-Bot?
- What is Q-Bot Mobile?
- Do I need to purchase a Q Bot for my child/ren who are under 0.9m?
- What are the Terms and Conditions of the Q-Bot?
- What’s a One- Shot?
- What are the add-ons and how can I purchase these?
Extras
Amending a Booking
- Can I change the name on my booking?
- Can I change the date of my booking?
- I have some unused tickets left over from my visit, can I use them another time?
- Can I get a refund for my pre-booked tickets?
- Can I change the date of the free tickets I have claimed through The Sun Superdays promotion?
- Can I cancel my booking?
