Tickets & Booking
General Information
- Why isn't it allowing me to add the tickets to my basket?
- Why are children under 0.9m free instead of those aged under 3 years?
- How do I get the free entry ticket for my child under 0.9m if I have pre-booked tickets?
- How much are tickets on the day?
- Do you offer a discount for pregnant women, or those that do not wish to use the rides?
- Why do your prices vary depending on the day I want to visit or type of ticket I purchase?
How to book
Tickets & Confirmations
- I haven't received barcoded tickets for my LEGOLAND Annual/Merlin Pass reservation, what do I do?
- I have not received my email confirmation, what should I do?
- Do I have to print my Print@Home tickets or can I bring them on my phone?
- I do not have the card used to purchase my tickets - What should I do?
- I have booked for someone else with my card and I won't be there - What should I do?
- What do I need to bring with me to collect my tickets?
Online Booking Help
- I'm having issues booking online, what should I do?
- I have two paid bookings - What should I do?
- Why has my payment failed when trying to purchase tickets online?
- I have not received my Print@Home tickets/the PDF is corrupted, what should I do?
- My online booking failed part way through and it looks like I have been charged - What should I do?
Reserve & Ride
- What is Reserve & Ride?
- I’ve pre-purchased my Reserve & Ride. How can I activate this?
- Why can’t I reserve rides that are "full"?
- As a Merlin/LEGOLAND® Annual Pass Holder, do I get a discount off Reserve & Ride?
- Do I need to purchase Reserve & Ride for my child/ren who are under 90cm?
- What are the Terms & Conditions of Reserve & Ride?
Extras
Amending a Booking
- Can I change the name on my booking?
- Can I change the date of my booking?
- I have some unused tickets left over from my visit, can I use them another time?
- Can I get a refund for my pre-booked tickets?
- Can I change the date of the free tickets I have claimed through The Sun Superdays promotion?
- Can I cancel my booking?
