Guests with Additional Needs
Information Guides
Tickets and Parking for Guests with Additional Needs
Ride Access Pass
- Do I need to head to the Ride Access Pass hub if I have already received my 2 Year Merlin Ride Access Pass?
- What is the Ride Access Pass?
- How does the Ride Access Pass work?
- How do I apply for a Ride Access Pass?
- What documentation do you require for a Ride Access Pass?
- Do I need a phone to use the Ride Access Pass system?
Resort & Ride Accessibility
- Do I need to wear a face covering?
- What do I do when the Hill Train is closed?
- Are there any queue-free attractions at LEGOLAND Windsor?
- What attractions have flashing lights or light effects?
- How do I know which rides I’ll be able to go on?
- When can evacuating a ride happen?
Accessibility in the Hotels
- Hotel Accessibility
- Do you have accessible rooms?
- What facilities are within the accessible rooms?
- Can I bring my assistance dog to the Resort Hotels?
- What if there is an emergency when I stay?
- Do you have parking for Blue Badge holders?
Accessible Facilities
- Is the Sensory Space going to be open?
- Where can I hire a RADAR Key?
- Where is the Ride Access Pass Hub located?
- Where is Guest Services located?
- Where is the First Aid located?
- Do you have a Changing Places facility?
Guests with reduced mobility
- Is the Resort easy to navigate if I have reduced mobility?
- Are there any extra restrictions I should be aware of when accessing rides if I have a mobility impairment?
- How do I access the rides if I have reduced mobility?
- Is the resort easy to navigate in a wheelchair?
- How can I get up and down the hill?
Wheelchair Users
- Can I still hire a Wheelchair or Mobility Scooter?
- How do I enter the park as a wheelchair user?
- Can I bring a mobility scooter?
- Can I hire mobility scooter at the resort?
- Is the Resort easy to navigate in a wheelchair?
- Which rides and attractions can I remain in my wheelchair?
