Checking in:
Check-in online: If you’re staying at the Resort Hotels or Woodland Village, we’ll email you 3 days before your arrival date with all the details on how to do this. Then, on arrival day, you’ll receive a handy notification when your room is ready.
Arrival time: If you’re unsure what time your room check-in is, you can confirm this on your main booking confirmation. But this doesn’t mean that you need to wait until then to start your short break – you can arrive at any time on your first day to enjoy all that the Resort has to offer and then get settled in later on.
Multiple rooms: If you have booked more than one room, please check in with our reception teams on arrival at your accommodation. Our online check-in will only allow you to check in one room.
If you do not receive an email, you can complete your check-in with our Reception Team on arrival.
Checking out:
Check-out time is before 10 am on the day of departure for all Resort Hotels and Woodland Village guests.
Pre-authorisation of your card:
- When checking in to our Resort accommodation, you will be required to provide a credit/debit card for pre-authorisation against your room. We are unable to accept ApplePay or AndroidPay for this process.
- A set amount will be held (currently £5 per room per night)) and if not used, will be released back into your account within 5-10 working days after checkout. As this charge is only a pending charge, the transaction will disappear from your statements after the time period.
- If you are staying at one of our nearby hotels, a pre-authorisation may be requested by the hotel. For further details, we would recommend contacting the hotel that you are booked to stay with directly.
Luggage Information
- We ask that you please leave your luggage in the boot of your car (removing any valuable and important items that you may need in the park) prior to checking in and after checking out.
- Should you be travelling to the resort by public transport, please speak to a member of the reception team at your accommodation for assistance.
- Guests staying at our onsite accommodation will go through a bag search before entering the Theme Park.