If you’re visiting the resort as part of an on-site Hotel stay and have a mobility scooter pre-reserved, please contact the Accessibility Experience Team ahead of your visit and the team will make the necessary arrangements.
You can contact the Accessibility Experience Team via email at accessibility.experience@legoland.co.uk
The team would be happy to meet you upon arrival at the hotel reception at a pre-arranged date and time to assist with delivering the mobility scooter to you. The holding deposit can also be placed in the hotel gift shop for convenience and the team will go through the operation of the mobility scooter for you to ensure you are comfortable with using it.
The team will also be happy to collect it at the end of the day from the hotel reception to return it to the LEGO Store (before 30th July 2024) or Guest Services (30th July 2024 onwards) at the end of the day. At this time, the team in the hotel shop will be happy to refund the deposit, subject to it being provided in good, working condition.