We are really sorry if you have a complaint about your visit. The very best way for us to turn a complaint around is on the day at the attraction, where we can instantly react to your feedback.
If you have returned home and you are still not happy, you can fill out the contact us form here.
If you are not happy with the way your complaint has been handled, please reply to the latest email from the team stating you would like to escalate your feedback. A member of our management team will review the case and will contact you as soon as possible to assist further.
Please note that the team review each case on an individual basis and all feedback received is fully investigated and taken extremely seriously.
We apologise for the delay and thank you for your patience.