For guests visiting from Monday 9th May 2022, we are asking that all Ride Access Pass applications are completed online, at least 7 days before their visit. We are asking guests to pre-register their paperwork online before their visit in order to make the application process quicker. To register in advance, please apply online here.
We will accept the following documentation as proof of eligibility:
- A current and valid Access Pass including the queueing logo on it. These are available at https://www.accesscard.org.uk
- Disability Living Allowance or Attendance Allowance award letter (dated within the last 24 months) showing that you receive the higher rate mobility component.
- Personal Independence Payment letter (dated within the last 24 months) showing you receive enhanced mobility component.
- A current and valid Blue Badge.
- If you believe you are unable to stand in a queue line for any other reason, we are happy to offer a Ride Access Pass upon presentation of a letter from a professional body (e.g. a Nurse or BUPA Healthcare Advisor) or your GP or Consultant on a headed paper (dated within the last 24 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis). This, or any of the documentation above, must be presented alongside a valid photographic ID for the named recipient.
You will be able to collect your Ride Access Pass from our Hub in The Beginning or in the Sensory Space in Heartlake City. You will be issued with a wristband and your session will be activated. This needs to be done on every visit.
If you require further information, please contact our Accessibility Experience Team here or on the day speak to a member of staff who would be happy to assist you further.
