In order to apply for the Ride Access Pass you will need to submit your documentation via our online form here at least 5 working days prior to your visit.
The issuance of Ride Access Passes is dependent upon guests providing the following documentation:
Option 1 - Letter from GP/Doctor dated within the last 2 years, stating why you require a ride access pass.
Option 2 - Letter from GP/Doctor from over 2 years ago - stating why you require a ride access pass AND DLA/PIP of any entitlement.
Option 3 – Either: DLA – Higher Rate OR PIP – Enhanced Rate
Please note that we do not accept other forms of documentation that do not explain the nature of the disability.
This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.
If your application has been successful, you will be provided with a case reference number. Please bring this with you on your visit where our staff will issue you with a login for the Ride Access Pass system for the day.
Please note that your Ride Access Pass reference is valid the remainder of that season and entirety of the following season. After this two season period you will be required to re-register your documentation.
Please note: Should you have a temporary condition which you believe may affect your theme park experience, we are still able to advise on making an adjustment for your visit. We do require your documentation to be dated within 30 days of your visit. As our Ride Access Pass is to assist guests who do not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time or permanently non-ambulant guests, we would be unable to register you for a Ride Access Pass for a two season period.