When registering you will be required to provide us with some form of documentation stating the nature of disability for the person eligible for the Ride Access Pass.
This documentation must be in the form of a doctor’s letter dated within the last 12 months or a D.L.A, P.I.P, or DWP letter along with a doctors letter that outlines the nature of the disability, we do not accept blue or orange badges as these do not explain the nature of the disability. If you choose to register online you can submit copies of your documentation prior to your visit to aid with any wait there may be and to prevent you from having to present this on each visit. Once you have registered for a season this will be valid for the entirety of that season.
Please note, Disability Living Allowance (DLA) letters are not sufficient as they do not state the nature of the disability. Our staff are not medically trained so unless there is a disability clearly stated we are unable to know what services are required. Guests without suitable documentation will not be issued with a Ride Access Pass. Guests will be required to sign a Ride Access Pass declaration on the production of suitable documentation. Documentation will need to be presented for each Ride Access Pass application.
Photographic identification is needed on each and every occasion an application for a Ride Access Pass is made at Guest Services.
The decision as to what evidence is suitable rests with the Resort staff. If in doubt, please contact Guest Services in advance.
Please note the disabled guest must be accompanied by at least 1 helper. A helper must be over 14 years of age and capable of assisting the guest who holds the disability. The helper would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. For example, if the disabled person finds communication difficult due to a diagnosed medical condition, the helper would be expected to take responsibility for ensuring the disabled person is aware of relevant safety information displayed on our signage or communicated by P.A. systems.