Can I get a refund for my pre-booked tickets? All tickets are non-refundable. If you would like to discuss your booking further, please contact us via this page. Related articles Can I change the date of my booking? Can I cancel my booking? I need to amend my booking, who do I contact? Do you offer any discount for the Armed Forces and NHS? How do I get the free entry ticket for my child under 0.9m if I have pre-booked tickets?