I have two paid bookings - What should I do? If you have two booking confirmations and two reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles My online booking failed part way through and it looks like I have been charged - What should I do? Why has my payment failed when trying to purchase tickets online? Can I contact you via live chat? I do not have the card used to purchase my tickets - What should I do? I have not received my Print@Home tickets/the PDF is corrupted, what should I do?