I have two paid bookings - What should I do? If you have two booking confirmations and two reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles My online booking failed part way through and it looks like I have been charged - What should I do? Can I contact you via live chat? Why has my payment failed when trying to purchase tickets online? How can I contact you? I'm having issues booking online, what should I do?