I have two paid bookings - What should I do? If you have two booking confirmations and two reference numbers, please contact us via Live Chat here and a member of our team will be able to assist. Related articles Can I change the date of my booking? Can I get a refund for my pre-booked tickets? My online booking failed part way through and it looks like I have been charged - What should I do? Why has my payment failed when trying to purchase tickets online? I've lost/forgotten my tickets, what should I do?