I have two paid bookings - What should I do? If you have two booking confirmations and two reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles Why has my payment failed when trying to purchase tickets online? I'm having issues booking online, what should I do? Is my Promotional Voucher valid? Do I receive a discount when booking online? Can I buy my ticket online using a Promotional Voucher?