Ride Access Pass is designed to make reasonable adjustments for those who do not understand the concept of queuing due to a diagnosed medical condition. It allows for the user and up to three other guests* to wait the queue time, outside of the queuing environment. During this time the Ride Access Pass user is free to explore the Resort and make the most of our queue free attractions and activities.
*Please note the disabled guest must be accompanied by at least 1 helper. A helper must be over 14 years of age and capable of assisting the guest who holds the disability. The helper would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. For example, if the disabled person finds communication difficult due to a diagnosed medical condition, the helper would be expected to take responsibility for ensuring the disabled person is aware of relevant safety information displayed on our signage or communicated by P.A. systems.
The issuance of Ride Access Passes is based upon documented proof of disability such as a GP’s letter, association membership details, council run membership or anything from an official body that helps us understand how the nature of yours or party members disability may affect you in a theme park environment. Due to this we do not accept blue or orange badges as these do not explain the nature of the disability.
Guests who qualify for the Ride Access Pass must visit Guest Services in the Beginning or Heartlake City to have their Ride Access Pass activated.
You are welcome to complete our registration form in advance of your visit here.
Our staff are not medically trained so unless there is a clear explanation of the nature of a disability stated we are unable to know what services may be required.
This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.
Guests who are issued Ride Access Passes will be required to sign a declaration when first registering.
Once you have presented all your documentation at our guest services and signed our declaration one of our staff will issue you with a login for access to your Ride Access Pass for the day.
For information on how the Ride Access Pass works, please visit here.