Our Ride Access Pass is a virtual queuing system designed to make reasonable adjustments to assist guests who have a physical disability or medical condition that prevents them standing for extended periods of time, permanently non-ambulant guests and guests who do not understand the concept of queuing.
The Ride Access Pass operates as an online virtual queuing system on a smartphone. Guests simply select the ride they wish to go on and make their way straight to the ride using the Ride Access Pass entrance where a member of team will scan the QR code generated by the phone. While guests enjoy the ride, the QR code triggers a countdown clock which is the same wait time as the standard queue time of that ride at that current moment. Once the countdown clock reaches zero, guests can select the next ride to head to.
We understand that guests may not be able to queue in a physical queue line for a number of reasons and because of this we offer two different Ride Access Pass types:
- Red Ride Access Pass – for guests who require a Ride Access Pass due to cognitive conditions or who require assistance boarding or evacuating rides or attractions due to any mobility requirements. Those with a Red Ride Access Pass must be accompanied by a personal assistant / carer who should be able to assist them with boarding a ride or attraction and aid them in the event of an evacuation.
- Yellow Ride Access Pass – for guests who do not require the assistance of a personal assistants / carers to board or evacuate rides but due to a medical condition are unable to wait in a physical queue line.
The colour of Ride Access Pass is determined through the application process and will be printed on the Ride Access Pass ID card.