As of 2024, all Ride Access Pass holders must now pre-book their usage via the online pre-booking portal here, to verify the use of your pass with your unique ID Barcode Number (as printed on your Merlin RAP ID Photocard) and select the number of accompaniments as well as your chosen visit date. Please be sure to follow the on-screen instructions as prompted to successfully complete the online pre-booking process.
This digital authentication two-step process is required to be completed pre-arrival to register your Ride Access Pass entitlement to your account. Once completed, you will receive an automated email confirmation of your Pass being ready to use, which can then be redeemed virtually via 'llw.reserveandride.co.uk' by logging in on the day of your visit to activate your Ride Access Pass session.
Please note, you must pre-book your Ride Access Pass usage for all future visits, at LEGOLAND Windsor Resort, Chessington World of Adventures, Thorpe Park Resort, and Alton Towers Resort, up until the date of expiry on your ID Photocard.
To pre-book your Ride Access Pass correctly, please be sure to watch this online video tutorial explaining the step-by-step instructions for the new Merlin Ride Access Pass Pre-Booking Portal here.
Should you require any further assistance or information regarding these changes, please contact the dedicated UK Merlin Ride Access Pass Team via email at rideaccesspass@merlinentertainments.biz and they will endeavour to respond as soon as possible.