As part of the new online Ride Access Pass pre-booking process, all pass holders will be required to complete a two-stage authentication process to register their pass entitlement, select the number of accompaniments and your intended visit date, for all future visits as of Saturday 2nd March 2024.
The activation process of your Ride Access Pass upon arrival will remain the same, by logging into your virtual queuing account to redeem your session, should you have completed the pre-booking process before your visit.
More information can be found online via our accessibility webpage, including the link to the new pre-booking portal here, which goes live as of 10:00 am on Saturday 2nd March. Any visits before this date and up to Saturday 16th March, you can collect-activate your Ride Access Pass at the attraction entrance upon arrival without a pre-booked reservation.
Your Ride Access Pass online reservations must be pre-booked for all future visits, taking effect as of Saturday 16th March to register your use of the pass. For the 2024/25 season, this is a mandatory requirement across all the Merlin Theme Parks and applicable to both new and existing Ride Access Pass holders.
To pre-book your Ride Access Pass correctly, please be sure to watch this online video tutorial explaining the step-by-step booking instructions for the new Merlin Ride Access Pass Pre-Booking Portal here.
Should you require further assistance or information regarding these changes, please contact the dedicated UK Merlin Ride Access Pass Team via email at rideaccesspass@merlinentertainments.biz and they will endeavour to respond as soon as possible.