As part of the new online Ride Access Pass pre-booking process, all pass holders will be required to complete a two-stage authentication process to register their pass entitlement, select the number of accompaniments and your intended visit date.
The activation process of your Ride Access Pass upon arrival will remain the same, by logging into your virtual queuing account to redeem your session, should you have completed the pre-booking process before your visit.
More information can be found online via our accessibility webpage, including the link to the new pre-booking portal here.
Your Ride Access Pass online reservations must be pre-booked for all future visits. For the 2025/26 season, this is a mandatory requirement across all the Merlin Theme Parks and applicable to both new and existing Ride Access Pass holders.
To pre-book your Ride Access Pass correctly, please be sure to watch this online video tutorial explaining the step-by-step booking instructions for the new Merlin Ride Access Pass Pre-Booking Portal here.
Should you require further assistance or information regarding these changes, please contact the dedicated UK Merlin Ride Access Pass Team via email at rideaccesspass@merlinentertainments.biz and they will endeavour to respond as soon as possible.