Booking Confirmation:
- You will receive a booking confirmation shortly after making payment for your short break. This will arrive within 30 minutes via the email address given at the time of booking. We also recommend that you check your junk/spam folder as occasionally our emails can be filtered through to these folders.
- If you believe an error has been made when filling in your email address, please contact our Guest Experience Team with details of your booking so that we can assist you.
E-Tickets:
- You will receive your E-tickets including; tickets for the Theme Park (if you have Theme Park tickets included in your short break) and any additional upgrades you have selected within 60 minutes of making your short break payment.
I haven't received my E-tickets, what do I need to do?
- If you have not received your E-tickets, please login to Manage My Booking and select the 'Documents' icon to download your Tickets and Passes. Please note that these tickets will also be sent through to your email 10 days before your arrival date.
- If you have tickets for the Theme Park and staying at a nearby partner hotel, please visit our Guest Services on arrival providing your booking reference number and our team will issue your tickets. If you’re staying at one of our onsite accommodations, please speak to reception on arrival who will be able to assist you.
Important Information:
- You won't need to bring any paperwork along with you to check in. We will email you a few days before your arrival date to check in online.
- If you have Theme Park tickets included in your package, these can be scanned from a mobile device. We ask all our guests to download their E-tickets before arriving at our Resorts to ensure a swift entrance.
- For more information about arriving at the Resort, please visit our Checklist before you Arrive information.